Shipping policy
- Is there an additional shipping charge?
We offer free shipping on orders.
- From where are the orders shipped?
All purchase are shipped from our warehouse in Mumbai – India, via courier.
- How long will it take for my order to reach me?
Order once accepted will be delivered Pan India usually within 5 to 8 working
days. Delivery times are affected by product availability, customers' geographic
location, shipping destination & courier partner's delivery me to location.
- What are the delivery timings?
Orders are delivered between 10:00 AM – 8:00 PM, Monday to Saturday.
- Do I need to be present to receive my order?
Yes, goods must be signed for upon delivery.
• If you cannot be present, please arrange for an alternative person (family
member, colleague, neighbor, etc.) to sign on your behalf.
• Please note: We take no responsibility for goods signed by an alternative
person.
- What if my order is damaged or has shortages?
• Zylo House of brands Private Limited is not responsible for damage after
delivery.
• All claims for shortages or damages must be reported to customer service on
the day of delivery.
