Refund policy

At OCD, we want every customer to enjoy a safe and delightful shopping experience. Because our products are crafted with extracts and ingredients, they are designed to be fresh, effective, and personal to you.

• For hygiene and safety reasons, opened or used products cannot be returned once delivered, as they cannot be reused or resold (Please refer the FAQ’s in Return Section).

• Please note that damages caused by neglect, improper usage, or incorrect application are not covered under this policy.

• Since ingredients may react differently for each individual, we strongly recommend performing a patch test before full use, as advised on every product.

Our goal is to ensure transparency and care, so you feel confident and informed when choosing OCD perfumes.

 

Refund Policy

1. When can I request a refund?
Refunds are only applicable in cases of the following

• missing items

• leakage

• Defective Product 

• or incorrect product delivery. 

2. What proof is required for a refund?
An unboxing video with original packaging is mandatory to claim a refund.

3. How long do I have to raise a refund request?
Refund claims must be made within 24 hours of delivery.

4. How can I contact you for refund?
Call: - +91 79779 61293
Email: - obsessionhotline@fixmyocd.com

5. How long does it take to receive my refund?

• Prepaid orders: Credited to the original payment account within 15 working days of acceptance.

• COD orders (if applicable): Refunded to your bank account within 15 working days after approval.
  Zylo House of Brands Private Limited will share transaction details once the refund is initiated.

6. What if my package is tampered or not delivered?

• Refuse delivery if the package looks tampered/damaged.

• If marked “delivered” but not received, report within 24 hours. No refunds after this period. (after due investigation is done).

 

Return Policy

1. Can I return opened or used products?
No, opened or used products cannot be returned as they cannot be reused or resold.

2. When are returns accepted?
Returns are only accepted in cases of damaged, broken, leaked, or missing items due to transit.

3.How soon should I report a damaged product?
Contact customer care within 24–48 hours of delivery with supporting images/videos.

4. How can I contact you for returns?
Call: - +91 79779 61293
Email: - compliance@zylohob.com

Cancellation Policy

1. Can I cancel my order?
Yes, cancellations are allowed before dispatch from the warehouse.

2. Are there charges for cancellation?

• A 2.5% gateway charge applies to cancellations.

• Once shipped, cancellations are not possible. 

3. How long does it take to get a refund after cancellation?

• Prepaid orders: Refunded to the original payment account within 15 working days.
  

• COD orders: Refunded to your bank account within 15 working days.